Privacy Policy

Revised：1/9/2023

Xiamen Milesight IoT Co., Ltd highly emphasizes protection of users' personal information and privacy, and we established this Privacy Policy to inform users how their information is collected, used, stored, and protected. With this Privacy Policy, you will find out how we handle your personal information. This Privacy Policy is closely related to the use of products and services of Milesight IoT by you, and you shall carefully read, fully understand this Privacy Policy, and make proper choices based on your judgment accordingly before using any products and services of Milesight IoT. You should stop using any products and services of Milesight IoT immediately if you disagree with any content in this Privacy Policy. The use of any product and service of Milesight IoT will be considered that you agree and fully understand the entire content of this Privacy Policy.

Note: Milesight IoT or we or us hereinafter referred to all represent Xiamen Milesight IoT Co., Ltd.

I. Scope of Information Collection

In order to provide services to you, we will ask you to offer personal information that is necessary. If you do not provide your personal information, we may not be able to provide you our products and services.

Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person or reflect the activity of a particular natural person, either alone or in combination with other information. The personal information involved in this policy includes:

1. Device information, including hardware model, device MAC address, operating system type, and video content containing personal information.

Personal sensitive information refers to personal information that, if it is compromised or modified, will adversely affects reputation, physical or mental health, discriminatory treatment of user. The personal sensitive information involved in this policy includes:

1.The video content which contains sensitive personal information.

II. Ways of Information Collection

Our products and services include core features, including basic features related to M-Sight Pro products such as surveillance video preview, device operation and control, etc. In the course of your use of our products and services, we collect information when you use our products and services as follows, aiming to provide you with our products and services, optimize our products and services and secure your account: 1. When you contact us for support, we need to collect your information to provide you with support, use your account information to verify you.
2. When you submit feedback, we need to collect your feedback content.

III. Use of Information

During the period we provide services to you, Milesight IoT may use your personal information collected for the following purposes for the purpose of maintaining the legitimate rights and interests of the Milesight IoT and fulfilling the obligations agreed upon by you:
1. Reply to your inquiry and provide related services. 2. To satisfy your individual needs. For example, we optimize the product to provide personalized assistance based on the training material you submit.

IV. Sharing of Information

We do not provide any third party with information that identifies the end user's personal identity, either alone or in combination with other information, nor allow any third party to access the data in any form.
Besides circumstances that your authorization and approval have been obtained, your personal information may be shared:
1. When it is relevant to national security and national defense security.
2. When it is relevant to public security, public health, and significant public interests.
3. When it is relevant to criminal investigation, lawsuit, trial, and enforcement of judgment.
4. In order to safeguard life, property, and other major and legitimate interests of the subject of personal information or other individuals, but it is difficult to reach you for approval.
5. When personal information has been made public by yourself.
6. When personal information is collected from information that has been disclosed to the public lawfully, such as lawful news report, government information disclosure and other channels.
7. When it is necessary for signing contract as required by you.
8. When it is necessary in order to maintain safe and stable running of products or services provided by us, for example, detecting and handling failure of products or services.
9. When it is necessary for academic research institutes to carry out statistical or academic research on basis of public interests, and de-identification treatment must be made to personal information contained in results when results of academic research or description are provided to the public.
10. In order to make claims based on civil law or settle disputes.
11. In order to comply with provisions of law and government orders, legal proceedings of law enforcement authorities, regulators and courts, or similar legal proceedings, or answer subpoenas in relevant countries where our business is operated.

V. Protection of Information

We highly emphasize the safety of information, and have established a dedicated team to research, develop, and adopt various safety technologies and procedures to protect your information from being accessed, used, or leaked in an unauthorized way, with all these rigorous measures. However, please note and understand that with technological restrictions and rapid development of the Internet industry as well as various malicious attack means, even though all possible safety enforcing measures have been taken by Milesight IoT to the greatest extent, it is impossible to guarantee that information is safe absolutely. Please note and understand that safety problems may emerge in the system and communication network that are used to provide products and/or services to you, because of other factors that are out of our control.

VI. Your Rights

You have the right to request access, correction, deletion of any personal information we hold about you.

VII. Contact Us

Please contact us through iot.support@milesight.com if you have any question about the use of your personal information by Milesight IoT.

VIII. Revision of Privacy Policy

We may revise this Privacy Policy from time to time, and such revisions shall be an integral part of this Privacy Policy. Any revisions to this Privacy Policy will be released on this page.